Contact Us

Our Customer Care Team would love to hear from you! We welcome any questions, concerns or comments you may have, along with any tips or testimonials. As pet lovers ourselves. we realize how important your pets are to you.


Our FAQ sections may contain comprehensive answers to the information you are looking for.

Call us

Toll free within North America

Monday - Friday: 7:00 a.m. - 5:00 p.m. MST

Saturday: 8:00 a.m. - 5:00 p.m. MST

Contact Acana Customer Care

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Call Acana Customer Service

Acana Customer Service can be reached Monday - Friday 7:00 a.m. - 5:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m. MST (UTC -6)

Toll Free (within North America) - 1-877-939-0006

Phone - 1-780-784-0300

Fax - 1-780-784-0338

We look forward to speaking with you and love receiving feedback from our customers!

Thank you for your submission

Thank you for contacting Customer Care at Champion Petfoods. Due to PetSmart’s recent acquisition of, Pet Lovers are connecting with us more than normal and we are experiencing a higher volume of emails.

Your questions and feedback are important to us. We are committed to responding to your email within 4 business days.

In the meantime, our FAQ sections on our website contain comprehensive answers to many questions. If you are a customer and need to find food for your dog or cat, our Where to Buy pages can help you find ACANA in store and online.

Thank you for your patience. We look forward to connecting with you shortly.